bd99 Responsible Gaming — Your Safety Is Our Commitment
bd99 believes gaming is for fun — it should never be a source of stress or problems. Our protection tools and guidelines are here to help you play in a healthy, controlled way.
For 21+ Only
bd99 is a responsible platform. All our games and services are available to users aged 21 and above only. Participation by minors is strictly prohibited and this rule is firmly enforced.
If anyone in your family or among your contacts is a minor and may have access to your account, please keep your login details secure and always log out of your account. If this is a shared device, using parental control software is strongly recommended.
We verify age at the time of account registration. If there is any doubt, we may request additional verification documents.
bd99 Safety Features
We provide multiple tools to help you stay in control of your gaming experience.
Deposit Limit
Set your own limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately, but increasing it requires a 24-hour waiting period.
Financial ProtectionTime-Out Feature
If you feel you need a break, take a time-out for anywhere between 24 hours and 30 days. During this period you will not be able to log in to your account. This is an effective step for mental refreshment.
Option to Take a BreakSelf-Exclusion
If gaming has become a serious problem, use our self-exclusion option. Your account can be permanently closed for 6 months or longer. No bonus offers will be sent during an active exclusion period.
Permanent ProtectionActivity Report
View your gaming history, deposit amounts, and spending records at any time. This information will help you stay aware of your own spending patterns.
Transparency24/7 Support
You can reach us any time of the day or night via live chat or email. Support is available in both Bengali and English. If you are in trouble, you are never alone — we are always here.
Round-the-Clock SupportBet Limit Setting
Set a personal limit on how much you wager in each session or over a set period. This helps keep the tendency to place excessive bets on impulse under control.
Smart GamingWhen Should You Be Cautious?
If gaming is becoming a source of anxiety or problems rather than enjoyment, watch for the signs below. If even one of them applies to your life, seek help right away.
- Returning again and again after losses in hopes of winning
- Hiding your gaming from family or friends
- You have tried to stop gaming but cannot
- It is affecting your work, studies, or relationships
- Borrowing money or spending savings because of gaming
- Feeling restless or anxious when you are not playing
- Using gaming to relieve stress
The Golden Rules of Responsible Gaming
Do not think of gaming as a source of earnings. It is entertainment — keep it within that limit.
Only use money you can afford to lose. Never use emergency funds or savings for gaming.
Instead of playing for long stretches at a time, take short breaks. The time-out feature will help with this.
Do not increase your bets on impulse to recover losses. Let today's loss end today.
Game with a clear, alert mind — this is essential for making the right decisions.
Activate bd99's Protection Tools
Log in to your account to easily set up these features yourself. If you have any trouble, our support team is here to help.
Set a Deposit Limit
Log in to your account → Account Settings → Responsible Gaming → Deposit Limit. Set a daily, weekly, or monthly limit as you prefer. Reducing a limit takes effect immediately.
Activate Time-Out
Account Settings → Responsible Gaming → Time-Out. Choose a break period ranging from 24 hours to 30 days. No promotional communications will be sent during the time-out period.
Request Self-Exclusion
If gaming feels out of control, please contact us via live chat or email us at [email protected]. Once self-exclusion is active, account login will be disabled and cannot be reopened before the set period ends.
Close Your Account Permanently
If you want to stop gaming permanently, contact the support team to request full account closure. If you have an active balance, you will be given the opportunity to withdraw it.
If You Are in Trouble, You Are Not Alone
Problem gambling is a recognised mental health issue. Asking for help is a sign of courage, not weakness. bd99's support team will assist you with complete confidentiality.
Contact the bd99 Support Team
Our trained team can guide you on responsible gaming. They will help you set up deposit limits, time-outs, or self-exclusion — whatever you need.
Confidentiality is guaranteed. Your information is secure.
Enjoy bd99's Gaming World Responsibly
Activate your protection tools, set a budget, and play safely while having fun. If you run into any trouble, our support team is always by your side.