bd99's Privacy Policy — Your Information Is Protected

bd99 is a trusted online gaming platform committed to providing a safe, transparent, and enjoyable experience for users in Bangladesh. This Privacy Policy ("Policy") describes how the bd99 platform (https://bd99.mom) collects, stores, uses, and, where necessary, discloses your personal information.

By using any bd99 service, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our platform and contact our support team.

This Policy applies to bd99's website, mobile version, and all services provided through bd99. It does not apply to third-party websites or services, even if they are linked from our platform.

For any questions or concerns, contact us at [email protected]. Our support team is available 24/7.

bd99 collects only the information that is essential for the smooth operation of the platform, ensuring the security of your account, and providing you with the best gaming experience. The information collected can be divided into the following categories:

2.1 Personally Identifiable Information

• Full name (as stated on the national identity card)
• Date of birth (for age verification — only users aged 21 or above may register)
• Email address
• Mobile number
• User's chosen username

2.2 Financial & Transaction Information

• Payment method details (bKash, Nagad, Rocket, or Upay number — full numbers are never stored)
• Deposit and withdrawal transaction history
• Bonus claim history
• Balance and wagering activity records

2.3 Technical & Usage Information

• IP address and device identifier
• Browser type and operating system information
• Login and logout timestamps on the platform
• Game session data and preference information
• Referral source (which page you came from to reach the site)

2.4 Communication Information

• Records of conversations with our support team via live chat or email
• Details of complaints or requests

bd99 collects information through various methods. Each method is transparent and conducted with the user's knowledge.

3.1 Information Provided Directly

When you create an account on bd99, complete a transaction, or contact our support team, you provide information directly. The information provided during registration is verified to ensure the security of your account.

3.2 Automatically Collected Information

When you use the bd99 platform, our systems automatically collect technical information. This includes cookies, log files, pixel tags, and similar technologies. This information is primarily used to improve platform performance and for security monitoring.

3.3 Information Received from Third Parties

For payment processing, we may receive transaction confirmation information from our approved payment providers (bKash, Nagad, Rocket, Upay). This information is used solely for the purpose of verifying transactions.

bd99 uses the information it collects only for the following legitimate purposes. Under no circumstances do we use your information for unauthorized purposes or sell it to third parties.

4.1 Account Management & Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• VIP program tracking (Bronze, Silver, Gold, Platinum)
• Storing gaming history

4.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Analyzing and investigating suspicious transactions
• Mandatory verification related to anti-money laundering
• User age verification (confirming 21+)

4.3 Customer Support

• Providing live chat and email support
• Resolving complaints and troubleshooting issues
• Support related to responsible gaming

4.4 Platform Development

• Analyzing and improving the user experience
• Data-driven decision making for developing new games and services
• Identifying and resolving technical issues

4.5 Communication & Marketing

With your explicit consent, bd99 may notify you about new games, bonus offers, or important platform updates. You may opt out of these communications at any time.

bd99 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Payment Processors

To complete your deposit and withdrawal transactions, bd99 shares the minimum necessary information with our approved payment providers (bKash, Nagad, Rocket, Upay). These providers are required to follow their own privacy policies.

5.2 Game Providers

bd99's game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, may receive limited technical information to ensure game session functionality. This information is never used for identity identification.

5.3 Legal Obligations

Based on applicable laws of Bangladesh, court orders, or valid requests from regulatory authorities, bd99 may be required to disclose necessary information. In such disclosures, bd99 always endeavors to provide only the minimum required information.

5.4 Security Emergencies

In cases involving the investigation of serious fraud, money laundering, or other illegal activities, bd99 may share information with competent authorities.

The bd99 platform uses cookies and similar technologies to improve your browsing experience and ensure platform security. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They include cookies related to login session management, security tokens, and transaction processing. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies remember your preferences — such as language settings, game preferences, and display settings. They make your experience more personalized.

6.3 Analytical Cookies

bd99 uses analytical cookies to analyze user behavior for platform improvement. This information is completely anonymous and analyzed in aggregated form.

6.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. Keep in mind, however, that disabling cookies may prevent you from using some features of the bd99 platform.

bd99 applies industry-leading security measures to protect your information. We believe security is not optional — it is a fundamental responsibility.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmission between the platform and your device is encrypted
• Database Encryption: Stored information is protected in encrypted form
• Firewall & IDS: Active security layers to prevent unauthorized access
• Two-Factor Authentication: Available for additional account security

7.2 Organizational Security Measures

• Only authorized personnel may access sensitive information
• Regular security audits and vulnerability assessments are conducted
• Staff receive regular training on data protection

7.3 Data Retention Period

bd99 retains your information only for as long as it is needed for the relevant purpose or to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.

bd99 respects your data protection rights. You have the following rights over your personal information:

8.1 Right to Access Information

You may request from bd99 at any time what information we hold about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. Please note that due to legal obligations, we may be required to retain certain data for a specified period.

8.4 Right to Object to Processing

You may object to the processing of your data for specific purposes, particularly in the case of marketing communications. Every marketing email will include an "Unsubscribe" link at the bottom.

8.5 Right to Data Portability

You may request a copy of your personal data in a structured, commonly used format.

The bd99 platform is intended for users aged 21 and above only. We do not knowingly collect personal data from minors.

Age verification is an important step in the registration process. If we ever become aware that a minor has registered on our platform, we will immediately suspend that account and delete the associated data.

If you believe that a minor has created an account on bd99, please notify us immediately at [email protected]. For more information on responsible gaming, please visit our Responsible Gaming page.

10.1 Policy Changes

bd99 may update this privacy policy from time to time. For significant changes, we will display a notice on the platform or notify you at your registered email address. The "Last Updated" date shown at the top of the policy indicates the date of the most recent change.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

10.2 Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

Our support team takes your privacy-related concerns seriously and will endeavour to respond as quickly as possible.